Paid Work Experience for 6 Months - Receptionists/Admins - Visions Leisure Centre Cumnock REF:

Closing Date 30/06/2022

Preferred Start Date:

 

May/June

 

Job Description:

 

·       Act as first point of contact for customers and visitors to the centre, taking responsibility for ensuring the visitor’s needs are met in a friendly and efficient manner presenting a positive image of the organisation.

·       Provide accurate and up to date information and advice to assist visitors in using the building and its facilities.

·       Receive and account for any payments taken at reception, maintaining appropriate security of cash and processing credit/debit card payments.

·       Duties will also include administration tasks such as inputting invoices and orders into the appropriate ICT systems.

·       Ensure incoming and outgoing mail and social media questions/comments are dealt with accordingly.

·       Utilise relevant ICT systems to maintain accurate and up to date records, files, and statistical information.

·       Receive and record details of compliments, comments and complaints and provide advice and guidance to customers where appropriate and within the limits of own authority, referring to senior staff where necessary.

·       Be proactive in respect of generating membership leads via referrals and marketing.

·       Provide administrative support to the needs of the service including membership and board tasks.

·       Maintain high standards of customer care at all times and promote a culture of service excellence.

·       Contribute to the continuous improvement of the service.

·       Set up direct debit payments for customers, handling sensitive personal information.

·       Promote and up sell products including membership packages to customers within a leisure setting.

Essential Skills:

·       Basic disclosure is required for this position.

·       IT literate

·       Administration skills - ability to input, extract, interpret and record

·       Communicates clearly orally and in writing

·       Ability to ensure tasks are completed to time and standard

·       Able to organise own workload

·       Able to work methodically

·       Good customer service skills

Hours:

20 hours a week to be worked between 8.00am and 8:00pm
Shift pattern to be discussed

 

Job Progression

Following the funded period for this post, it is anticipated the candidate would be well established and an asset within the business.  Further permanent opportunities would be available for the right candidate.

 

The candidate will develop and learn the following skills –

·       Working independently and as part of a team

·       Using IT and office equipment to undertake work carried out within the job remit

·       Take pride in the job in hand – make sure the work is carried out to a high standard

·       Work with various systems within a busy office

·       Timekeeping, communication, transferable and problem-solving skills

·       How to prioritise workload

·       Customer service



To apply, please contact Anne Hendry – anne.hendry@visionsleisure.com 

Or if you require help in applying please call 01563 503000 or email employability@east-ayrshire.gov.uk