Fitzsimmons Group Hotels Bars and Restaurants
OF HOUSE STAFF
AVALIABLE: FULL TIME / PART TIME
PATTERN: MORNING/AFTERNOON & EVENING
RATE OF PAY:
N.M.W for age group.
ENTITLEMENT: DEPENDENT ON HOURS WORKED. BENEFITS: FREE STAFF MEALS, COMPETITVE
TIPS and COMPANY EVENTS
Hotel Receptionists greet guests
as they arrive at a hotel.
You check guests
in and out and give them their room keys.
You take bookings
(by telephone or email), prepare bills and take payments.
You often confirm
bookings in writing, using a computer to prepare letters or send emails.
You take messages
for guests, answer their questions and deal with complaints.
Experience of working in a
similar role and/or environment.
Basic Food Hygiene Certificate
Accurate and efficient cash
High standard of personal
As a Hotel Receptionist, you will deal with enquiries and
room reservations made on the telephone, online or by email.
often use a computerised system to check guests in and out.
issue keys or key cards to guests. You then either provide guests with clear
directions to their room.
is important that you make a good first impression - a warm welcome and
pleasant atmosphere in the reception area can help to get guests' stay off to
the best start.
keep accurate records of which guests have arrived at, or left, the
make sure that any necessary information goes to the housekeeping, restaurant,
maintenance, and management departments.
provide guests with information about local attractions and places of interest.
You might provide additional services for the convenience of guests, such as
ordering newspapers or taxis, storing valuables and taking messages.
make sure that guests receive their messages without delay, along with any mail
that might arrive for them.
Hotel Receptionists operate the hotel switchboard, directing incoming calls and
helping guests to make external calls.
Receptionists prepare a customer's account when they leave the hotel.
put together the cost of additional items such as drinks, telephone calls and
newspapers, and include them in the final bill.
take payment from the customer in cash, or by credit/debit card.
might come to the Hotel Receptionist with any queries or complaints - not all
of which will be easy to deal with.
often need to use their sales skills to persuade guests to take a better and
more expensive room, to stay longer, use hotel services such as the restaurant,
spa, and leisure facilities, or take advantage of a special promotion to help
to increase revenue for the hotel.
will also make reservations and appointments for these facilities.
the event of an emergency, Hotel Receptionists might have responsibilities such
as helping people as they evacuate the building, calling the emergency
services, and checking that all guests have reached safety.
Hotel Receptionists working a late shift might count up the money that has been
taken that day and put it into the safe for the Duty Manager to take to the
usually provide on-the-job training.
might also be able to work towards a relevant qualification such as a NVQ
certificate or diploma.
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