Job Vacancies for 26/07/2022 REF:

Closing Date 09/08/2022

Fitzsimmons Group Hotels Bars and Restaurants 

Riverside Lodge Hotel 

ROLE: FRONT OF HOUSE STAFF 

POSITION AVALIABLE: FULL TIME / PART TIME  

SHIFT PATTERN: MORNING/AFTERNOON & EVENING 

RATE OF PAY: N.M.W for age group.   

START DATE: IMMEDITALEY  

HOLILDAY ENTITLEMENT: DEPENDENT ON HOURS WORKED. BENEFITS: FREE STAFF MEALS, COMPETITVE TIPS and COMPANY EVENTS  

  

KEY ROLES & RESPONSIBILITIES  

·       Hotel Receptionists greet guests as they arrive at a hotel. 

·       You check guests in and out and give them their room keys.  

·       You take bookings (by telephone or email), prepare bills and take payments. 

·       You often confirm bookings in writing, using a computer to prepare letters or send emails. 

·       You take messages for guests, answer their questions and deal with complaints. 

 REQUIRED SKILLS  

·       Experience of working in a similar role and/or environment. 

·       Basic Food Hygiene Certificate (desirable)  

·       Accurate and efficient cash handling skills  

·       High standard of personal presentation 

  

SAMPLE JOB DESCRIPTION 

 As a Hotel Receptionist, you will deal with enquiries and room reservations made on the telephone, online or by email. 

Receptionists often use a computerised system to check guests in and out.  

You issue keys or key cards to guests. You then either provide guests with clear directions to their room. 

It is important that you make a good first impression - a warm welcome and pleasant atmosphere in the reception area can help to get guests' stay off to the best start. 

You keep accurate records of which guests have arrived at, or left, the hotel.  

You make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments. 

You provide guests with information about local attractions and places of interest. You might provide additional services for the convenience of guests, such as ordering newspapers or taxis, storing valuables and taking messages.  

You make sure that guests receive their messages without delay, along with any mail that might arrive for them.  

Our Hotel Receptionists operate the hotel switchboard, directing incoming calls and helping guests to make external calls. 

Hotel Receptionists prepare a customer's account when they leave the hotel.  

You put together the cost of additional items such as drinks, telephone calls and newspapers, and include them in the final bill.  

You take payment from the customer in cash, or by credit/debit card.  

Guests might come to the Hotel Receptionist with any queries or complaints - not all of which will be easy to deal with. 

Receptionists often need to use their sales skills to persuade guests to take a better and more expensive room, to stay longer, use hotel services such as the restaurant, spa, and leisure facilities, or take advantage of a special promotion to help to increase revenue for the hotel.  

You will also make reservations and appointments for these facilities. 

In the event of an emergency, Hotel Receptionists might have responsibilities such as helping people as they evacuate the building, calling the emergency services, and checking that all guests have reached safety. 

Some Hotel Receptionists working a late shift might count up the money that has been taken that day and put it into the safe for the Duty Manager to take to the bank. 

TRAINING AND PROGRESSION OPPORTUNITIES  

Hotels usually provide on-the-job training.  

You might also be able to work towards a relevant qualification such as a NVQ certificate or diploma. 

 

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